Privacy Policy
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Privacy Policy
Last Updated: July 2026
At Waverley Property Services, we are committed to protecting your privacy and ensuring that your personal information is collected, used, and stored securely. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and business information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
By visiting our website, submitting a quote form, or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
To provide accurate commercial, industrial, and residential property service quotes and execute our services, we collect personal and business information directly from you when you fill out quote forms on our website or contact us.
The types of information we collect include:
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Contact Information: Full name, business/company name, job title, email address, phone number, and physical/service site address.
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Property & Facility Details: Property type (Commercial, Residential, Industrial), building size/square footage, number of rooms/workstations, security and key access details, and operating schedules.
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Customer Uploads & Documents: Floor plans, tender documents, property photos, agent entry/exit checklists, or specific scope requirements uploaded through our online quote forms.
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Service Preferences: Requested service frequencies, timing preferences, and special care requirements (e.g., child-safe eco products, healthcare infection control, biohazard needs).
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Technical Data: IP address, browser type, device information, and website usage data collected automatically via cookies to improve site performance and security.
2. How We Use Your Information
We collect and use your information strictly for legitimate business purposes, including:
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Evaluating facility details to provide custom, fixed-price service quotes and proposals.
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Organizing and conducting free, non-disruptive site walkthroughs or inspections.
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Delivering and managing our property cleaning and maintenance services.
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Communicating with you regarding quote requests, service scheduling, invoices, and customer support.
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Ensuring compliance with local workplace health, safety, and industry accreditation standards.
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Improving our website functionality, quote form experience, and service offerings.
3. Disclosure of Your Information
We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may disclose your information only in the following limited circumstances:
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Service Providers & Subcontractors: trusted team members, field technicians, or specialized sub-contractors who require site details to deliver the service (bound by strict confidentiality).
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Legal Compliance: When required or authorized by Australian law, court order, or regulatory authorities to enforce our legal rights or protect site safety.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of standard business operations.
4. Data Security & Storage
We take reasonable technical and organizational precautions to protect your personal information against loss, misuse, unauthorized access, disclosure, or alteration.
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All quote submissions and file uploads transmitted through our website are protected using standard Encryption SSL (Secure Sockets Layer) protocols.
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Physical and digital records are stored securely with restricted access limited to authorized personnel only.
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Uploaded files (e.g., site photos, floor plans) are retained only as long as necessary to fulfill quoting, operational, or legal obligations.
5. Direct Marketing & Communications
We may occasionally send you relevant updates, service reminders, or seasonal offers. You can opt out of receiving promotional communications at any time by:
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Clicking the "Unsubscribe" link at the bottom of any marketing email.
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Contacting us directly at
admin@waverleypropertyservices.com.au.
Please note: Opting out of marketing communications does not affect essential operational messages regarding active quotes, scheduled cleans, or account billing.
6. Accessing & Correcting Your Information
Under the Privacy Act, you have the right to request access to the personal information we hold about you and to request corrections if any details are inaccurate, out of date, or incomplete.
To request access or updates to your details, please contact our Privacy Officer using the details provided below. We will respond to your request within a reasonable timeframe (typically 30 days).
7. Third-Party Links
Our website may contain links to external third-party websites. We are not responsible for the privacy practices or content of external sites, and we encourage you to review the privacy policies of any third-party websites you visit.
8. Updates to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements or our operational practices. Any changes will be published on this page with an updated "Last Updated" date.
9. Contact Us & Privacy Complaints
If you have any questions regarding this Privacy Policy, wish to access or update your information, or have a concern regarding how your data has been handled, please contact us:
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Company Name: Waverley Property Services
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Address: 42 Rica Road, Pakenham VIC 3810, Australia
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Main Contact Number: 0404 998 998
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Office Line: 03 8577 5962
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Email: admin@waverleypropertyservices.com.au
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Operating Hours: Mon – Sun: Open 24/7
If you feel we have not adequately addressed a privacy concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at